# Bkper on Google Cloud You can subscribe to Bkper through the Google Cloud Marketplace when your organization wants Bkper charges to be billed by Google Cloud instead of by Bkper directly. Use this guide only for subscriptions purchased through Google Cloud Marketplace. If your subscription is billed directly by Bkper through Stripe, see [Manage Bkper Subscription](https://bkper.com/docs/guides/account-and-billing/manage-subscription.md) instead. > **Caution** > Google controls the Marketplace checkout, billing, and order-management screens. The exact labels and order of steps can vary by country, billing account, permissions, and Google interface updates. > > When a Google Cloud step differs from this guide, follow the current controls shown by Google Cloud. Do not create a second subscription to work around an unclear or missing control. ## Before you start Make sure you know which account should own the subscription. - **Bkper account** — the subscription applies to the Bkper account you associate during the Marketplace signup flow. Use the Bkper login that owns the Books you want covered by the plan. - **Google Cloud billing account** — the charges are billed by Google Cloud. You need permission to purchase Marketplace products on the billing account your organization wants to use. - **Billing terms** — payment methods, invoices, taxes, refunds, and billing disputes are handled under Google Cloud Marketplace terms, not Bkper's direct Stripe billing flow. If you cannot select a billing account or complete the purchase, contact the administrator of your Google Cloud organization or billing account. ## Subscribe through Google Cloud Marketplace 1. Open the [Bkper listing on Google Cloud Marketplace](https://console.cloud.google.com/marketplace/details/bkper-public/bkper). 2. Sign in to Google Cloud with an account that can purchase products for the intended billing account. 3. Choose the Bkper plan you want from the Marketplace listing. 4. Select the correct Google Cloud billing account. 5. Review the price, billing terms, and Google Cloud Marketplace terms shown by Google. 6. Confirm the purchase in Google Cloud Marketplace. 7. When Google Cloud offers the provider signup or account-association step, continue to Bkper. 8. Sign in to Bkper with the account that should receive the subscription. 9. Open a Book owned by that Bkper account and verify that the plan is reflected there. > **Note** > The Google Cloud purchase and the Bkper account association are both important. If the purchase completes but the Bkper account is not associated, Bkper may not know which account should receive the plan. ## Change your plan Use Google Cloud Marketplace order management to upgrade or downgrade a Bkper subscription purchased through Google Cloud. 1. Open Google Cloud Console and go to your Marketplace orders or subscriptions. 2. Find the existing Bkper order. 3. Open the order details. 4. Use the plan-management action provided by Google Cloud. 5. Choose the target Bkper plan, if it is available for your order. 6. Review the price, effective date, proration, and terms shown by Google. 7. Confirm the change. 8. Open a Book owned by the associated Bkper account and verify the updated plan. > **Tip** > If the plan you need is not available in the Marketplace controls, contact [Bkper support](mailto:support@bkper.com) before creating a new subscription. ## Cancel or return to the free plan Cancel the paid subscription from Google Cloud Marketplace order management. Depending on the controls available for your order, Google Cloud may offer cancellation directly or a change to a free Bkper plan. Use the option shown for your current Marketplace order. Before confirming, review the cancellation terms shown by Google, including: - when the paid plan stops applying, - whether any remaining paid period continues, - whether charges, credits, or refunds are affected. After confirming the change in Google Cloud, open a Book owned by the associated Bkper account and verify the plan status. > **Caution** > Do not delete Books or revoke account access as a substitute for cancelling a Google Cloud Marketplace subscription. Billing changes must be made through Google Cloud Marketplace. ## Invoices, receipts, and refunds For Google Cloud Marketplace subscriptions: - Google Cloud bills the subscription. - Google Cloud provides invoices and receipts through Cloud Billing. - Google Cloud Marketplace terms apply to payment, cancellation, tax, refund, and billing-dispute handling. - Bkper's direct [Refund Policy](https://bkper.com/docs/guides/account-and-billing/subscriptions.md#refund-policy) does **not** apply to Google Cloud purchases. For Google Cloud billing documentation, see [Cloud Billing documentation](https://cloud.google.com/billing/docs) and [Google Cloud terms](https://cloud.google.com/terms/). ### I cannot select a billing account You may not have permission to purchase Marketplace products for that billing account, or the billing account may not be active. Contact your Google Cloud billing administrator. ### The purchase completed, but Bkper does not show the plan First, confirm that the Bkper account association step was completed with the correct Bkper login. If the plan still does not appear, contact [Bkper support](mailto:support@bkper.com) and include: - the Bkper login email that should receive the subscription, - the Google Cloud Marketplace order or subscription identifier, - the plan purchased, - the approximate purchase time. Do not include card numbers, bank details, or other sensitive payment information. ### I associated the wrong Bkper account Contact [Bkper support](mailto:support@bkper.com) before purchasing again. Include the Google Cloud Marketplace order identifier and both the incorrect and intended Bkper login emails. ### I cannot find the plan-change or cancellation control Check that you are signed in to the Google account with access to the Marketplace order and the relevant billing account. If the control still is not available, contact your Google Cloud billing administrator or Google Cloud support. ### I need Bkper Professional If the tier you need is not available through the Marketplace flow, contact [Bkper support](mailto:support@bkper.com) for guidance.