Skip to content
Bkper
Sign In

Manage Bkper Subscription

Subscribe, change plans or billing cycles, cancel, update payment details, and access invoices for a Bkper subscription billed directly by Bkper.

Use this guide for subscriptions billed directly by Bkper through Stripe. For a subscription purchased through Google Cloud Marketplace, see Bkper on Google Cloud.

Subscription management opens in Stripe’s secure hosted billing and checkout pages. Bkper does not provide separate custom billing controls. Stripe may update the interface, so review the price, effective date, and payment details shown before confirming any change.

Current direct-billing prices

PlanMonthlyYearlyCapacity
Standard$20/month$192/year1,000 posted transactions per calendar month
Business$40/month per block$384/year per block3,000 average posted transactions per month per block

Both yearly prices save exactly 20% compared with twelve monthly payments.

Standard always uses subscription quantity 1 and has no quantity control. Current Business monthly and yearly subscriptions can change the number of blocks in Stripe’s billing portal, with a minimum of one block. Business quantity does not change automatically.

Subscribe to a paid plan

  1. Sign in to Bkper with the account that owns the Books the subscription should cover.
  2. Open Pricing from the account menu.
  3. Choose Standard or Business and select monthly or yearly billing.
  4. Review the subscription, price, billing cycle, and account shown in checkout.
  5. Enter the payment details and confirm the subscription.
  6. Return to Bkper and open Billing to verify the active plan.

Each successful charge produces an invoice and receipt. Stripe also sends payment reminders when a payment is overdue or a card is nearing expiration.

After repeated failed payment attempts, a subscription may be cancelled. You can correct the payment method and resubscribe if needed.

Understand when a change takes effect

Do not assume every subscription change is immediate. The confirmation screen shows the effective date and any amount due or credited.

  • A paid plan increase may take effect immediately after successful payment. Any proration is shown before confirmation.
  • A current Business quantity increase is prorated and invoiced immediately. The increased entitlement becomes available only after Stripe confirms payment.
  • A current Business quantity decrease takes effect at renewal with no immediate credit. The current entitlement remains until Stripe changes the effective subscription quantity at renewal.
  • A plan decrease takes effect at the end of the current billing period.
  • A change from yearly to monthly billing takes effect at the end of the current yearly period.
  • Other billing-cycle changes use the timing shown before confirmation.
  • Cancellation takes effect at the end of the current billing period.

You keep the entitlement already paid for until a scheduled decrease or cancellation takes effect.

Change your plan

  1. Sign in to Bkper.
  2. Open Billing from the account menu.
  3. Select Update plan.
  4. Choose an available plan and billing cycle.
  5. Review the price, effective date, and any proration.
  6. Confirm only when those details match the intended change.
  7. Return to Billing and verify whether the change is active or scheduled.

Increase Business capacity

  1. Open Billing and select Update plan.
  2. Increase the Business quantity by the required number of 3,000-average-transactions-per-month blocks.
  3. Review the prorated amount Stripe will invoice immediately.
  4. Confirm the change and complete any required payment step.
  5. Return to Billing and verify the increased capacity after payment succeeds.

Capacity does not increase automatically from usage. Bkper waits for Stripe to confirm payment before applying the higher entitlement.

Reduce Business capacity

  1. Open Billing and select Update plan.
  2. Choose a lower Business block quantity, with a minimum of one.
  3. Review the renewal date shown by Stripe.
  4. Confirm the scheduled change.

The current quantity and entitlement remain through the paid period. The lower quantity takes effect at renewal, with no immediate credit.

Change or cancel while a decrease is pending

Stripe creates a subscription schedule for a pending Business decrease. While that schedule is active, the hosted portal blocks further subscription edits and cancellation.

Contact Bkper support if you need to remove the pending decrease. Support releases the schedule rather than cancelling it. This preserves:

  • the current subscription,
  • the current Business quantity,
  • any access already paid for.

After support releases the schedule, reopen the billing portal. If you still want a lower quantity, schedule the decrease again.

Change billing period

Standard and Business both support monthly and yearly billing.

  1. Open Billing and select Update plan.
  2. Choose the intended billing cycle.
  3. Review the amount and effective date.
  4. Confirm the change.
  5. Return to Billing and verify whether the new cycle is active or scheduled.

Changing from yearly to monthly billing is scheduled for the end of the current yearly period. Do not expect an immediate switch or a mid-period refund.

Cancel your subscription

If a Business quantity decrease is pending, first follow the support path above. Stripe blocks cancellation while the decrease schedule is active.

  1. Open Billing from the Bkper account menu.
  2. Select Cancel plan.
  3. Review the effective date.
  4. Confirm the cancellation.
  5. Return to Billing and verify that cancellation is scheduled.

Bkper stops renewing the subscription. Paid features remain available until the end of the current billing period, then the account returns to Free.

Update payment method

  1. Open Billing.
  2. Select Add payment method.
  3. Enter the new card details.
  4. Mark it as the default payment method when appropriate.
  5. Save the payment method and verify the default shown in Billing.

Declined and failed payments

Card issuers do not share detailed decline reasons with Bkper. If a payment remains declined:

  1. Verify the payment details and billing address.
  2. Contact the card issuer for the specific reason.
  3. Add another payment method if necessary.
  4. Return to Billing and verify the subscription status.

Do not send card numbers or other sensitive payment details to Bkper support.

Download invoices and receipts

  1. Open Billing.
  2. Find Invoice history.
  3. Open the required invoice date.
  4. Choose Download invoice or Download receipt.

Next steps